Vodafone Customer Care has been playing last 7 months telling me my number cannot be converted to Prepaid due to some Technical problem. Now after a Single Email, the matter is resolved, I am back to Prepaid.
In this world where you can make a Video Call to 1000 miles every, a Tiny Technical Problem is preventing Vodafone for Plan Migration for the past 7 months :). Funny is it ??. TRAI's website clearly mentions the notions for the plan conversion.
The increasing competition & drop in call rates is burning the hands of all Mobile Operators which force them to take new Tactics such as
a. No Postpaid to Prepaid conversion ( Atleast the rent they will get )
b Free Caller tunes for One month (Without even asking Caller Tune was activated in Reliance, it took me 2 calls to customercare to block the same.)
So for all those people who wish to Migrate, here is the steps.
a. Call your Vodafone CustomerCare (no. 111)
b. Get the Nodal officers Email Id and contact number
c. Send an Email telling about your Plan conversion (keep TRAI's
Email<
d. Do some follow up mail.
This is the mail I received from the Nodal Officer, Maithri H
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>>Thank you for your email dated 05/MAR/2010 about postpaid-prepaid migration
We would like to inform you that we tried to reach you on your Vodafone number and was unsuccesful in speaking to you.
Please find the below details of the migration.
1. You need to visit the nearest Vodafone store and collect a new prepaid sim card, kindly revert to us as to which store you will be visiting to collect the sim card for us to process for sim delivery.
2. Also the Vodafone account will be deactivate once the payment is received and processed for migration.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to Help
Maithri H
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- 9886098860
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +91-080 41193000 (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91-080 41001011
E-mail : maithri.h@vodafone.com
Website : www.vodafone.in
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I condemn these kinda cheap fights, instead they need to think innovatively give more services or convenience to the customer and make more profit.
19 comments:
Hello,
May be sometimes the customer care could not help you instantly due to some inconvenience, but they will help you by one way or the other.
Hey,
I am in process for same. Did you finally get activated prepaid sim for same number?
Thanks
Is your prepaid connection activated? I am told that SIM will be activated in 15 days.
Hello, I got a prepaid activated SIM two days before.
All the best for you.
and did you keep the same number?
Thanks Buddy,
Its Worked. After a long fight with Vodafone, i got it. The nodal officers were very good with me.
Any ways its done now.
Binoj
Hi dilip,
I am facing the same problem .May i know ur mobile number else gimme a ring 09886093666.
Thanks
Rajasekar.G
Good to see that you got the migration done, pls pass on some more information
For Karnataka (BLR) Users
1) pls provide the nodal email address you coordinated with
2) the TRAI email address you send a CC to....
3) How long did it take for the migration. was there any dead period where your phone was completely dead and no one could get in touch with you (on that number) if so, for how long?
thanx in advance
Hope you reply.
KP
HI Dilip,
Your inforamtion is so fruitful to me...
Hello Dilip,
It would be appreciated if you could answer KP questions..
I too need to know how long the sim was deactivated when the migration was on process and TRAI's Email ID.
Plz do reply...
Thanks,
-Rehan
1) Nodal Officers email address:: You can get it from the call center. Call 111 and ask for the email address. Mine was maithri.h@vodafone.com
2) TRAI email address: ap@trai.gov.in
3) How long : Its just a matter of 1 Night to get your prepaid SIM to get activated.
i have one doubt.....is there any time bound for post paid to prepaid conversions ....i mean for a post paid customer does he need to be post paid customer for 2 months....Is it necessary.....Please do inform me
hie friends,,I have just buy vodafone card postpaid number....is there any time bound for post paid to prepaid conversions ....i mean for a post paid customer does he need to be post paid customer for 2 months....Is it necessary.....Please do inform me
thanks for ur help
for nodal officer contact detials see this link http://www.trai.gov.in/serviceproviderslist.asp
I agree with you BPO, sometimes a customer care support from a call center company could not instantly give you the solution to your problem because of some sort of inconvenience but if you could be patient enough they would definitely be helpful to you by one way or other.
Danielle
Order taking services
hello guys..
I have givem ma number for migration from postpaid to prepaid...
They told that it ll take 7 days for the prepaid sim to get activated and hence for that much time my sim will be blocked... Its blocked... I dunno wen is it gonna activate...
7 days is too much i guess for migration of sim...
hi
first of all i really thank and appriciate you for creating such a great blog. i have some samm queries. i hope you are gonna help me with all these quries. well i am using this sim for past one month, can i go ahead and request for prepaid to postpaid conversion? and if it's possible could you forward me the same email that u sent to vodafone care.
thanks in advance
with regards
Anil kapri
I got my PostPaid to Prepaid converted in May 2011 at Bangalore. I contacted Nodal Officer thannasi.c@vodafone.com via information on page http://bit.ly/maCsGQ
Received the response to pay-off my postpaid and got converted to the mutually agreed vodafone store.
No penalties paid. I had PostPaid connection for less than 90 days and still I got converted to Prepaid. Made more sense as I had serious network issues in Suncity apartments at Sarjapur - ORR Junction, Iblur Village.
AA
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